Unethical behavior has consequences for future business.
Ethical behavior includes honesty, fairness, integrity and understanding.
There are several ways to encourage an ethical workplace culture, including establishing a company-wide code of ethics.
Service excellence is a necessary, but insufficient, condition for success.
Build service and ethical climates that operate in tandem to guide service
and ethical behaviors among employees without supervision.
Business owners should take corrective actions before unethical behaviors occur by periodically measuring employees’ perceptions of the company’s ethical climate.